SmartLink Case Study
Cary Medical Management, a management services organization overseeing multiple primary care clinics, faced significant operational strain managing multiple value-based contracts.
With seven ACO portals requiring separate logins and workflows, the administrative load was high—demanding three full-time employees just to manage portal operations. The implementation of DxInsight™ and GapCheck™ radically transformed their process by embedding diagnosis and care gap management directly within the EHR, eliminating duplicative tasks and automating reporting back to payers and ACOs.
This streamlined approach enabled CMM to scale participation across contracts, improve provider engagement, and drastically reduce operational overhead.
Key Outcomes & Financial Impact
1. Shared savings increased by 171%
→ From $700,000 to $1.9 million between 2023 and 2024
2. Total medical cost reduction of 32%
→ Achieved across three national payer contracts
3. Staffing reduced from 3 FTEs to <1 FTE
→ Estimated $150,000+ annual savings in staffing costs
4. Manual workflows eliminated for 90% of providers
→ Only 3 out of 30+ providers still use paper-based processes
5. No need to log into 5+ ACO portals
→ All diagnosis and care gap closures handled within EHR
6. Improved risk assessment scores across multiple payer populations
→ Indicating better documentation and coding accuracy
